The High Current Business Unit within KraftPowercon offer world-class power conversion for a diverse set of applications in the Industrial Market. To help us in our growth journey we are now looking for a client-oriented Service Engineer and offer you a unique opportunity to be directly involved in a growing business working with customers across Europe, Middle East and North Africa.

Your main responsibility will be to provide high level of technical support to customers and business partners in the region. This will mean answering technical questions, provide remote and on-site support and service that can include everything from troubleshooting, repairs to commissioning services of our High Current products.

Main responsibilities:

• Carry out field services including commissioning, upgrading and troubleshooting
  
• Handle incoming repairs of rectifiers together with the production team
• Analyze, review and document customer problems/solutions
• Provide technical training to customers and partners when required
• Offer feedback on new product developments to the product manager
• Handle and administrate spare parts
• Communicate with customer on regular basis to their full satisfaction
  
  

Your qualifications

• Engineering degree in power electronics
• Minimum 6 years of service work remotely and in the field
• Experience servicing rectifiers applied in power systems AC / DC
• Experience solving customer concerns
• International travel experience
• Experience in writing service reports
• Preferably, knowledge from Electrochemical processes
  
  

Your personally traits

• Customer oriented, good listener and good communicator
• Strong analytical thinking to solve problems
• Self-propelled leader
• Strong self-driven learner
• Quality oriented and organized
  

Language requirements

• Fluent in writing and speaking English & Swedish
• Preferably Slavic or Arabic

Other

• International travel is mandatory
• Driving license is required
• Have ability to support urgent service requests at non-office hours when needed
  
  

We believe you are an experienced service engineer that loves a technical challenge. You are positive and enjoy helping customers. As a service engineer you work effectively by being organized and quality focused. You are keen to improve things and that includes yourself, your skills and knowledge.

What we can offer you is to be an integral part of our regional sales and marketing team that works with many interesting customers across Europe, Middle East, & North Africa. You will be facing many different and exciting applications which will give you broad technical knowledge of the customers operations as well as KraftPowercon product lines. You will be part of an organization dedicated to excellence that is working with continuous improvements.

This position reports to the HC Head of Region; Eastern Europe, Middle East & North Africa.

Contact and application

For further information about the position, contact Vadim Patrakov, Head of Region, Eastern Europe, Middle East and North Africa vadim.patrakov@kraftpowercon.com and for the recruitment process contact Patrik Stoppert, HR KraftPowercon, +46 706 959 682.

About the company

At KraftPowercon we convert electricity to secure processes in everything from super tankers to nuclear power plants or to clean flue gas in power plants. We increase reliability, which helps our customers to a safer and more efficient process. The company was founded in Sweden as early as 1935, and today our factories are also located in China and India, and major sales offices in the USA and Mexico. The headquarter is in Gothenburg and we are about 450 people in the company.